Customer Portal Redesign
Role
UI Designer
Team
1 design lead, 1 PM, 1 BA and 3 engineers
Timeframe
3 weeks (Oct 2021)
Project Overview
Service Experts is looking to have their outdated customer portal redesigned into a seamless and empowering self-service experience.
I was assigned for 3 weeks to envision and deliver an intuitive customer-centric solution in collaboration with a multi-disciplinary team of developers, engineers and BAs
Outcome
30+ scalable visual designs, an InVision prototype and a UI component library for Service Experts’ new customer portal experience focusing on delivering easy adoption, customer empowerment and convenient support.
*Unfortunately, the details of what I worked on cannot be shared publicly.
The full case study is password-protected. Please reach out if you are interested in learning more or are having issues accessing the case study.
View more projects
TIM HORTONS
Digital Ecosystem Overhaul
Designing a revolutionary payment feature aimed at delivering convenience, community and delight in everyday moments.
TELUS
SMB Community Hub
Crafting a personalized, easy-to-navigate and audience-first community hub for small and medium-sized business owners.
MICROSOFT
Teams EDU Web Parts
Designing mobile-friendly SharePoint web parts for Microsoft’s Higher Education solution in Teams.